Refund policy

Returns Policy

Please submit all return requests via the returns section of the website. 

Please note that electricalwholesalers4u.com is not responsible for acquiring any unidentified parcels. Therefore, any items received without completing an online return request WILL NOT be processed.

For further information, please email sales@electricalwholesalers4u.com or phone our order support team on 03301655371.

Report a damaged or faulty item by sending an email to Ordersupport@electricalwholesalers4u.com

Submit a return request

Please click here link to submit a returns request. Follow the instructions below:

1. Log in to your account:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions.


Unwanted Goods

If you change your mind, unwanted goods may be returned within 14 days.

THE FOLLOWING POINTS APPLY TO UNWANTED GOODS WHICH ARE RETURNED TO US:

  • All items must be in their original packaging and in a salable condition.
  • Please note that cut lengths of cable cannot be returned once shipped; this includes all SWA cables along with that, Cut lengths of Trunking cannot be returned once shipped.
  • If packaging/ tamper proof seals are in place, these must not be removed or we will be unable to provide you with a refund.  
  • HIK VISION Products are non-returnable, if seals or product packaging is broken.
  • All HIK VISION products and Ecostrad Heaters returned will attract a 15% handling Fee.
  • Please note that a 20% handling fee will apply to the Rolec Big Charger if it is returned, as this is a special order item.
  • If packing/boxes are visibly ruffled, we may apply a discretionary charge of 15% as these items have to be sold as “unpacked lot”.
  • we may charge a handling fee of 15% for returns on specialist items ordered in.
  • Carriage charge for returns is payable at your own cost.

  • Please ensure original packaging of items does not get defaced; DO NOT put labels directly on the surface/sides of the box.
    *Please note failing to provide tracking number for your return (by email/phone) may result in your refund/replacement being delayed. 

Please submit all return requests via the returns section of the website. Goods returned to us without a completing an online request will not be processed. For further information, please email sales@electricalwholesalers4u.com or phone our order support team on 03301655371.

Damaged Goods

Goods that are received damaged must be reported to us within 24 Hours from the time of delivery.

Please submit all return requests for damaged goods via the returns section of the website. Goods returned to us without a completing an online request will not be processed. For further information, please email sales@electricalwholesalers4u.com or phone our order support team on 03301655371.


Faulty Goods

If you feel your product is faulty, please contact as soon as possible us via phone or email and we will attempt to offer technical advice to resolve the issue. 

If we are unable to resolve the problem, we will either:

  1. Refer you to the manufacturer in line with their policy for dealing with faulty items.
  2. Ask you to return the item.

All faulty goods returned to us are tested:

  • If the product is found to be faulty, you have two options:
      1. We will refund the cost of the item and any delivery charges.
      2. We can send you a replacement product.
  • If the product proves not to be faulty when tested, then only the product value will be refunded providing the item is in a saleable condition and is returned to us within 14 days of purchase. Cost of the delivery will not be refunded in this case. A handling charge of 15 % will be applied in these circumstances.

 Warranty Information 

*Important – Please Note*

Manufacturer warranty covers failure or malfunctioning of equipment due to manufacturing faults and will not cover any defect arising from mishandling, incorrect installation or improper usage.

Manufacturer warranty will not cover the following:

  • Any modifications made without prior approval
  • Use outside of product specification
  • Voltage spikes, Water damage (Act of God)
  • Third party software functions (Not advised or supported by the manufacturer)
  • Incorrect Installation
  • Damage from transit when on its way back to electricalwholesalers4u.com
  • Damage by mishandling


Timeframe for receiving refund (to the original payment method used when you've placed your order/s)
In most cases, the refund is labelled as Pending for up to 2 business days, and it can take up to 10 business days for customers to receive the refunded amount.